Privacy Policy

This Privacy Policy applies to information that relates to you as an identifiable individual (often referred to as “personal information” or “personal data”) that Horizon receives or collects when you interact with us or our services, website, and software (the “Services”).

This Privacy Policy does not apply to any third-party services, websites, or software, such as third-party applications that may be integrated into our Services via API. Those services, websites, and software are subject to their own terms and privacy policies, and you should read those carefully.

By using our Services, you agree to the terms of this Privacy Policy and our Terms & Conditions.

Information You Provide to Us

• Account Information: To create an account, we require information such as your name, email address, password, and profile details. If you use a single sign-on provider (e.g., Google), we collect authentication information provided by that provider.
• Website & Content Data: When you use our Services to create a chatbot, you provide us with website URLs to crawl, documents to upload, and configuration preferences. We process and store this content to power your AI chatbot.
• Lead Capture Data: If you enable lead capture on your chatbot, we collect visitor information such as name, email address, and phone number submitted through the chat widget on your behalf.
• Other Information: We receive other information when you communicate with us, participate in events, or otherwise interact with our Services.

Information We Collect Automatically

• Usage Data: We automatically collect data about how you interact with our Services, such as chatbot conversations, pages visited, features used, and configuration changes.
• Log Data: Our servers automatically log data including IP address, device type, operating system, browser type, unique device identifiers, referring website, and error reporting data.
• Cookies & Similar Technologies: We use cookies or similar technologies to remember your preferences, understand how you interact with our Services, maintain security, and improve our Services. You can configure your browser to prevent cookies, but some features may become unavailable.

Information We Receive from Third Parties

• Third-Party Integrations: If you enable integrations (e.g., Shopify), the third party may share information with us to facilitate the integration, such as your store name, product data, or other content needed for your chatbot.
• AI Processing: We use third-party AI providers (such as OpenAI) to generate chatbot responses. Conversation data is sent to these providers for processing. Please refer to their respective privacy policies for details on how they handle data.

• To provide, maintain, and improve our Services.
• To crawl your website content and generate vector embeddings for AI-powered responses.
• To keep our Services secure and protect against fraud, abuse, and intrusion.
• To provide user support and respond to your requests.
• To send important account or security notifications.
• To promote our Services in accordance with applicable laws. You can unsubscribe from marketing emails at any time.
• To comply with our legal obligations, including responding to valid legal process.
• For other purposes with your consent.

• Trusted Third Parties: We share information with service providers who help us operate our Services (e.g., hosting, payment processing, AI providers). They are bound by contractual obligations to protect your information.
• End Users of Your Chatbot: When visitors interact with a chatbot you've created using Horizon, the AI responses are generated based on the content you've provided. You are responsible for ensuring the content you provide is appropriate for your end users.
• Change in Business Structure: If Horizon is involved in a merger, acquisition, or asset sale, your information may be disclosed to those involved in the transaction, subject to confidentiality requirements.
• For Legal Reasons: We may release your information to comply with the law, prevent fraud, enforce our policies, or protect rights, property, or safety.
• With Your Consent: We will share your information with third parties only when you have authorized us to do so.

We use industry-standard security practices to protect your information, including encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. Please use secure connections and protect your login credentials.

Our Services include automated redaction of personally identifiable information (PII) in chatbot conversations. PII redaction is fully supported for English-language content. For conversations in other languages, redaction is applied on a best-effort basis and complete removal of PII cannot be guaranteed. If your use case involves sensitive data in non-English languages, we recommend implementing additional safeguards on your end.

We retain your information for as long as your account exists or as needed to provide you Services. If you delete your account, we will permanently delete your data within 30 days, unless we need to retain information to comply with legal obligations, resolve disputes, or enforce our agreements.

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of your personal data in a portable format.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data. We will delete your data within 30 days of a verified request, unless retention is required by law.
• Restriction & Objection: Request that we restrict or stop processing your personal data in certain circumstances.
• Manage Cookies: You can change your cookie preferences in your browser settings.
• Delete Your Account: You can request account deletion by contacting us.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are under 13 years old (or the age of digital consent in your country), you may not sign up for Horizon. If you believe someone under the applicable age has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy by posting updates to our website. If an update materially impacts your rights or how we use your personal information, we will notify you by email or direct communication before the updates take effect.

If you have any questions about this Privacy Policy, please contact us at [email protected]